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Frequently Asked Questions
Do I need to register to place an order?
No. You can place an order using a guest account wherein you are not obliged to register an account. However, you will not be part of our mailing list or have access to promos for registered users.

Although, Our registration is fast, free, and will help save time for future transactions. You may register when you have finished shopping. You may check out as a guest, no hassle.

How do I register?
You can click here to register.

Why should I become a registered user?
1. For convenience. You will not be required to re-enter shipping or billing addresses every time you make a purchase. Whenever you place an order for a model plane, it will be delivered to the registered address.

2. Also, you can browse and save items in your shopping cart so you do not have to go back and re-select the models you want. You may thus complete your purchase at a later time.

On the other hand, we keep track of your purchase with instant updates on available stocks. Note that items saved in your shopping bag does not guarantee availability.

How do I reset my password?
Please click here to reset your password.

Can I change my email address and other account information in my account?
Yes, you can always edit and change all the information in your account even your email account.

How do I change account information (i.e. shipping address, email address)?
Please click here to change account information.

How do I reach Customer Service?
Please click here to contact our Customer Service Team.
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